Meerkat standing on a broken branch.

First Aid Officer – Full Time

First Aid Officer – Full Time

Apply Today

An exciting opportunity has arisen for a First Aid Officer to join the team at Australia Zoo!

Here at Australia Zoo we want every experience to be the best it can be for our guests, that’s why we need enthusiastic staff who are passionate about providing excellent customer service.

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

The First Aid Department predominately undertakes the initial management of workers and guest suffering from injury and/or illness. The First Aid Staff are required to provide care and attention with accidents and emergencies before professional medical care arrives or is required/available.

Applying first aid principles, the First Aid staff will ensure safety for themselves, the the sick or injured and bystanders. First Aid staff must know CPR and be able to care for the unconscious. First Aid staff are competent and strictly adhere to the DRSABCD process.

Duties include –

  • Undertaking initial treatment of injuries and/or illnesses
  • Recording details of first aid given
  • Direct first aid weekly reporting
  • Attending animal demonstrations to mitigate any potential risk
  • Undertake vehicle inspections weekly
  • Promoting First Aid services within the zoo
  • Ordering of 1st aid supplies and equipment – checking all invoices on receipt
  • Daily and weekly cleaning and maintenance of First Aid Rooms and First Aid Kits as scheduled
  • Complete 1st Aid Incident reports in full for staff and patrons requiring treatment
  • Provide comprehensive reporting on all “Situation One’s” /emergencies
  • Assist management with budgetary and financial accountabilities
  • Assist with the formulation of First Aid management strategies, policies and procedures
  • Educate and improve awareness of other staff in initial responses for 1st aid situations
  • Networking with medical personnel – in particular Landsborough Medical Centre
  • Regular liaison with WHSO and HR
  • Welcoming special needs groups at admissions as requested
  • Knowledge of hazards of the working environment

Essential Criteria –

  • Ability to work in a fast-paced environment
  • Ability to stand and exert well-paced mobility for the duration of a scheduled shift
  • Ability to stand and walk for extended periods of time
  • Experience in a similar environment
  • Strong communication and customer service skills
  • Strong availability including weekends, public holidays and school holidays
  • Current 1st aid and CPR qualifications
  • Advanced 1st Aid qualifications – Defibrillator and O2
  • A high level of interpersonal skills and the ability to engage, negotiate and communicate effectively with all staff (all levels) and guests to ensure ongoing relationship management
  • Clear decision-making skills and good judgement
  • 1st aid experience through sport, university, work experience
  • Proof of coronavirus vaccination (unless otherwise exempt)

Preferred Criteria –

  • Relevant Certificates/Qualifications relevant to the role
  • Any relevant WHS experience
  • Manual drivers licence

Apply for this job below.


Here is a checklist of information you will need to have ready before you start to complete the employment application form:

  • Education history
  • Employment history
  • References
  • Any qualifications you may have e.g. First Aid
  • Any achievements you may like to tell us about
  • Your availability (what hours can you work)
  • A resume in .pdf or .doc format
  • Any other info that may support your application

Ready to Apply?