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About us



Initially a small family business, the expansion of Australia Zoo has seen the Irwin family employing hundreds of energetic people with a variety of skills.

Australia Zoo Education Program group experiences zoo tours

Tour Desk

Hello from the Tour Desk team at Australia Zoo! Our goal is to make sure that every guest at the zoo enjoys their visit to the max and leaves with a big smile on their face. We believe in 'Conservation through exciting education' and having the opportunity to share this message with our guests is awesome!

The Tour Desk provides answers to the myriad of questions asked by our guests every day (from 'Where do I go to get a snake wrapped around my shoulders?' to 'Where is the best place to eat?')

We love helping people to make the most of their day at the zoo by offering bookings for exciting and educational tours such as our VIP Platinum Adventure,Hire a Caddie, Private Guided and Safari Tours. The amazing Australian Wildlife Hospital is also open for tours. To make a booking for any Tours or Encounters please call us on (07) 5436 2002 or book online.

Bookings are available to get up close and personal with Australia Zoo's gorgeous wildlife in our very popular hands-on encounters – Ripper Rhino's, Leapin' Lemurs, Totally Tortoise, Spikey Little Echidna, Utterly Outrageous Otters, You Beaut Binturong, Cuddly Koalas, Farmyard Friends, Sweetheart Possum, Naughty Wombat, By Jingo Dingo, Wild Wombat Walk, Colossal Komodo, Rascally Red Panda's, Short & Tall of Africa, Regal Eagle and more. We also offer Giant Giraffe Snapshots and Cheeky Cheetah Snapshots!

Our Big Cat encounters are extremely popular, offering the amazing opportunity to participate in a Drop Dead Gorgeous Tiger Walk or a Cheeky Cheetah Experience. Take a morning walk with one of our gorgeous big cats and their keepers.

In the school holidays we also take bookings for the Zoo Keeper for a Day program.

If you would like any information on any of these things, please contact us here at the Tour Desk and we will be happy to assist!

Perhaps the best and most rewarding part of being in the Tour Desk team is our work with organizations such as Make-A-Wish Foundation, Starlight Foundation and Children's Wish Foundation International, making the dreams of seriously ill children come true. We often host children with life threatening illnesses and their families for VIP tours of Australia Zoo. Seeing their faces light up when they cuddle a koala, have a snake wrapped around their shoulders or feed a tortoise, and watch their worries disappear for a while as they meet all of our special animals and friendly staff makes our job the best! With VIP attention, exclusive animal encounters, and lots of presents, we make sure every single one of our special families leaves Australia Zoo with a lifetime of happy memories.

So who are the lucky gals and guys that form the Tour Desk department?

The Departments

With thousands of visitors from all over the world passing through the gates daily, all team members understand the importance of making a lasting impression to our patrons. A job at Australia Zoo is more than a vocation, it's a lifestyle - just ask any of our team members. Australia Zoo employees love animals and conservation, have an exceptional self-drive attitude towards work and of course, wear the world famous khaki uniforms with pride! You just have to walk around the Zoo to feel the electricity in the air. The atmosphere creates an exciting experience for all visitors and a dream workplace environment for all employees.

All of our staff are legends... but we aim to recognize those who excel and push the boundaries:
Check out our Hall of Fame and Zoo Crew Legends