Hello from the Tour Desk team at Australia Zoo! Our goal is to make sure that every guest at the zoo enjoys their visit to the max and leaves with a big smile on their face. We believe in 'Conservation through exciting education' and having the opportunity to share this message with our guests is awesome!
The Tour Desk provides answers to the myriad of questions asked by our guests every day (from 'Where do I go to get a snake wrapped around my shoulders?' to 'Where is the best place to eat?')
We love helping people to make the most of their day at the zoo by offering bookings for exciting and educational tours such as our VIP Platinum Adventure,Hire a Caddie, Private Guided and Safari Tours. The amazing Australian Wildlife Hospital is also open for tours. To make a booking for any Tours or Encounters please call us on (07) 5436 2002 or book online.
Bookings are available to get up close and personal with Australia Zoo's gorgeous wildlife in our very popular hands-on encounters – Ripper Rhino's, Leapin' Lemurs, Totally Tortoise, Spikey Little Echidna, Utterly Outrageous Otters, You Beaut Binturong, Cuddly Koalas, Farmyard Friends, Sweetheart Possum, Naughty Wombat, By Jingo Dingo, Wild Wombat Walk, Colossal Komodo, Rascally Red Panda's, Short & Tall of Africa, Regal Eagle and more. We also offer Giant Giraffe Snapshots and Cheeky Cheetah Snapshots!
Our Big Cat encounters are extremely popular, offering the amazing opportunity to participate in a Drop Dead Gorgeous Tiger Walk or a Cheeky Cheetah Experience. Take a morning walk with one of our gorgeous big cats and their keepers.
In the school holidays we also take bookings for the Zoo Keeper for a Day program.
If you would like any information on any of these things, please contact us here at the Tour Desk and we will be happy to assist!
Perhaps the best and most rewarding part of being in the Tour Desk team is our work with organizations such as Make-A-Wish Foundation, Starlight Foundation and Children's Wish Foundation International, making the dreams of seriously ill children come true. We often host children with life threatening illnesses and their families for VIP tours of Australia Zoo. Seeing their faces light up when they cuddle a koala, have a snake wrapped around their shoulders or feed a tortoise, and watch their worries disappear for a while as they meet all of our special animals and friendly staff makes our job the best! With VIP attention, exclusive animal encounters, and lots of presents, we make sure every single one of our special families leaves Australia Zoo with a lifetime of happy memories.
So who are the lucky gals and guys that form the Tour Desk department?
Guest Relations Manager
Karen has been working at Australia Zoo since December 2004. Starting out in our Admissions Department, Karen now heads the fantastic Customer Service Crew including the Tour Desk, Group Bookings, Reception, Admissions and Safari Shuttle teams. Karen loves meeting people from all over the world every day, and it is her first priority to ensure they enjoy their visit to the max. Her excellent customer service skills and bright personality make Karen the perfect person for the job!
Outside of work, Karen enjoys learning Muay Thai and spending time with her gorgeous family and friends.
Tour Desk 2IC
Nathan started at Australia Zoo in January 2008 as a Reptile Keeper. He has worked with reptiles for several years at other facilities in Australia. Nathan has also spent time working with exotic tarantulas as well as native spiders and insects. He loves all the creepy and scary critters that make people jump because he can show them that they're not that bad after all!
Nathan transferred to the Tour Desk in September 2009 because he likes getting out amongst our visitors and talking to people about our awesome wildlife.
In his spare time spare time he enjoys travelling (especially around Australia), camping, fishing and looking for reptiles and other wildlife.
Customer Service Attendant
Jodie joined the Australia Zoo Receptionite crew in June 2009. After the initial shell shock of working in the wildest place on earth, Jodie has settled in really well and loves ensuring all our patrons have the correct information to maximise their day! Every day at the Zoo is the ultimate wildlife adventure and Jodie loves being a part of the team!
Coming from the hospitality/building industry has given Jodie the perfect preparation to enter our guest relations team. Being a Taurean also gives Jodie the determination, reliability and persistence to get the job done.
When Jodie is enjoying her free time she loves hanging out with the two males in her life, her fiancé Tyler and the four-legged kind; her dog Busta. Jodie enjoys restoring her Valiant, camping at the beach and four wheel driving.
Stephen has been in the business of entertaining for 20 years.
Before coming to the Zoo Stephen was the presenter and sheep shearer at a tourist homestead in NSW. There he treated domestic and overseas tourists to some good ol' fashioned Aussie hospitality with a farm show conducting demonstrations with sheep shearing, cattle, horses, kangaroos, emus, boomerang throwing, whip cracking, swinging the billy and making damper.
For many years also he owned and operated a recording studio where he was a producer/engineer as well as a session musician, and he prides himself on his versatility in all areas of performance.
He recently became a dad and reckons that his new boy is the best audience he's ever had! (Probably cause he isn't old enough to heckle yet)
Stephen moved from Entertainment to Shuttles to the Information and Tour Desk, to help entertain and educate all the wonderful people he takes on tour.
Customer Service Attendant
After 5 years working at the Australia Zoo Wildlife Hospital, Jacquie transferred across to our Tour Desk Team in November 2011. She loves the positive, upbeat energy of all our Zoo staff and enjoys spending every day teaching guests about our animals and conservation of their wild cousins.
Her favourite animals at the Zoo are the adorable and chunky Aldabran tortoises and she loves watching them sleep and soak in their pond. When she is not working, Jacquie enjoys bushwalking, spending time with family, wildlife photography, rescue and rehabilitation. Spending months caring for an injured/sick native animal and then being able to release them back home to the wild is pretty special.
Photographer & Customer Service
Kellie started with the Photography Team back in 2009. She loves working at the Zoo, where no two days are the same and you are able to meet people from all over the world!
She has grown to love all the furry, feathered and scaly animals. Her favourites are the cuddly koalas, cheeky cockatoos and the gorgeous Fijian Crested Iguanas.
In September 2017, Kellie moved into the Guest Services Department. She has a long history of customer service and enjoys interacting with guests and educating them about conservation.
Kellie is proud to be part of the Zoo Crew and you will find her always smiling in one of our Guest Service areas.
Customer Service Attendant
Rebecca joined the awesome Zoo Crew in December 2014. Having many years doing domestic cleaning, Rebecca decided to get out with nature and help keep our beautiful Zoo sparkling. From April 2017, Rebecca joined the Info/Tours department and will gladly help you with all your enquiries.
Outside of the Zoo, Rebecca loves to travel, go camping and spending time with family and friends.
Customer Service Attendant
Jodee joined the Admissions team in August 2017 after making the change from retail. She's excited to have more interactions with people, especially our lovely guests, and to be able to share in their excitement as they walk through the front gates.
She admits that it's hard to choose just one favourite animal, but that she does have a soft spot for our adorable Meerkats! In her spare time, Jodee enjoys climbing mountains, running, and spending some quality time with her family.
With thousands of visitors from all over the world passing through the gates daily, all team members understand the importance of making a lasting impression to our patrons. A job at Australia Zoo is more than a vocation, it's a lifestyle - just ask any of our team members. Australia Zoo employees love animals and conservation, have an exceptional self-drive attitude towards work and of course, wear the world famous khaki uniforms with pride! You just have to walk around the Zoo to feel the electricity in the air. The atmosphere creates an exciting experience for all visitors and a dream workplace environment for all employees.
- Audio Visual
- Australia Zoo Wildlife Hospital
- Australia Zoo Wildlife Warriors
- Australiana Shop
- Big Cats
- Building Services
- Croc Lair
- Crocoseum Boutique
- Elephantasia Shop
- First Aid
- Food & Beverage
- Graphic Design
- Grounds and Landscaping
- Group Bookings
- Human Resources
- Kids Zoo
- Native Mammals
- Rescue Team
- Retail Management
- Retail Warehouse
- Roving Entertainment
- School Based Trainees
- Steve's Safari Shuttle
- Tour Desk
- Website Team
- Zoo Vets & Vet Nurse
Check out our Hall of Fame and Zoo Crew Legends