Hello from the Tour Desk team at Australia Zoo! Our goal is to make sure that every guest at the zoo enjoys their visit to the max and leaves with a big smile on their face. We believe in 'Conservation through exciting education' and having the opportunity to share this message with our guests is awesome!
The Tour Desk provide answers to the myriad questions asked by our guests every day (from 'Where do I go to get a snake wrapped around my shoulders?' to 'Where is the best place to eat?')
We love helping people to make the most of their day at the zoo by offering bookings for exciting and educational tours such as our VIP Platinum Adventure,Hire a Caddie, Private Guided and Safari Tours. The amazing Australian Wildlife Hospital is also open for tours. To make a booking for any Tours or Encounters please call us on (07) 5436 2002 or book online.
Bookings are available to get up close and personal with Australia Zoo's gorgeous wildlife in our very popular hands-on encounters – Ripper Rhino's, Leapin' Lemurs, Totally Tortoise, Spikey Little Echidna, Utterly Outrageous Otters, You Beaut Binturong, Cuddly Koalas, Farmyard Friends, Sweetheart Possum, Naughty Wombat, By Jingo Dingo, Wild Wombat Walk, Colossal Komodo, Rascally Red Panda's, Zany Zebra. We also offer Giant Giraffe Snapshots and Cheeky Cheetah Snapshots!
Our Big Cat encounters are extremely popular, offering the amazing opportunity to participate in a Drop Dead Gorgeous Tiger Walk, Cheeky Cheetah Experience or a Tiger Photo session. Take a morning walk with one of our gorgeous big cats and their keepers or get up close and personal with one of our tigers in a private photo session.
In the school holidays we also take bookings for the Zoo Keeper for a Day program.
If you would like any information on any of these things, please contact us here at the Tour Desk and we will be happy to assist.Why not buy a gift voucher for any of our tours or encounters as an extra special present for your loved one?
Perhaps the best and most rewarding part of being in the Tour Desk team is our work with organizations such as Make-A-Wish Foundation, Starlight Foundation and Children's Wish Foundation International, making the dreams of seriously ill children come true. We often host children with life threatening illnesses and their families for VIP tours of Australia Zoo. Seeing their faces light up when they cuddle a koala, have a snake wrapped around their shoulders or feed a tortoise, and watch their worries disappear for a while as they meet all of our special animals and friendly staff makes our job the best! With VIP attention, exclusive animal encounters, and lots of presents, we make sure every single one of our special families leaves Australia Zoo with a lifetime of happy memories.
So who are the lucky gals and guys that form the Tour Desk department?
Guest Relations Manager
Karen has been working at Australia Zoo since December 2004. Starting out in our Admissions Department, Karen now heads the fantastic Tour Desk and Group Bookings team. Karen loves meeting people from all over the world every day, and it is her first priority to ensure they enjoy their visit to the max. Her excellent customer service skills and bright personality make Karen the perfect person for the job!
Outside of work, Karen enjoys playing indoor netball, learning Muay Thai and spending time with her gorgeous family and friends.
Nathan started at Australia Zoo in January 2008 as a Reptile Keeper. He has worked with reptiles for several years at other facilities in Australia. Nathan has also spent time working with exotic tarantulas as well as native spiders and insects. He loves all the creepy and scary critters that make people jump because he can show them that they're not that bad after all!
Nathan transferred to the Tour Desk in September 2009 because he likes getting out amongst our visitors and talking to people about our awesome wildlife.
In his spare time spare time he enjoys travelling (especially around Australia), camping, fishing and looking for reptiles and other wildlife.
Luke started at the Zoo in January 2007 working with our koalas. After Luke had finished high school he joined our Roving department where he worked with a huge variety of animals, but quickly fell in love with one group in particular, the mammals. So, when a spot in the Elephant team became available, Luke jumped at the chance to work with the Zoo's largest residents.
Luke's favourite part of the job is being a member of an elephant herd and developing relationships with these magnificent animals, as well as promoting their conservation in Asia to protect the species!
From Oct 2014 Luke is now the Executive Assistant, looking after all our VIPs and being an awesome PA.
Stephen has been in the business of entertaining for 20 years.
Before coming to the Zoo Stephen was the presenter and sheep shearer at a tourist homestead in NSW. There he treated domestic and overseas tourists to some good ol' fashioned Aussie hospitality with a farm show conducting demonstrations with sheep shearing, cattle, horses, kangaroos, emus, boomerang throwing, whip cracking, swinging the billy and making damper.
For many years also he owned and operated a recording studio where he was a producer/engineer as well as a session musician, and he prides himself on his versatility in all areas of performance.
He recently became a dad and reckons that his new boy is the best audience he's ever had! (Probably cause he isn't old enough to heckle yet)
Stephen moved from Entertainment to Shuttles to the Information and Tour Desk, to help entertain and educate all the wonderful people he takes on tour.
Customer Service Attendant and Tour Guide
After 5 years working at the Australia Zoo Wildlife Hospital, Jacquie transferred across to our Tour Desk in November 2011. She loves the positive, upbeat energy of all our Zoo staff and enjoys spending every day teaching guests about our animals and conservation of their wild cousins.
Her favourite animals at the Zoo are the adorable and chunky Aldabran tortoises and she loves watching them sleep and soak in their pond. When she is not working, Jacquie enjoys bushwalking, spending time with family, wildlife photography, rescue and rehabilitation. Spending months caring for an injured/sick native animal and then being able to release them back home to the wild is pretty special.
Tegan started with the Zoo crew in October 2014.Tegan has always loved animals and when an opportunity came up to show our guests around the Zoo, Tegan couldn't wait to get involved. Being a registered wildlife and rehab carer, Tegan is always keeping herself busy.
Outside of the Zoo Tegan enjoys photography and Music, as well as caring for the never ending wildlife that comes through her door.
Chantelle joined the Zoo Crew in December 2014. Chantelle loves spending time outdoors, which is great because you may see her out and about, taking our guests on caddie tours throughout the day.
Chantelle has a soft spot for our Giraffes at the Zoo. You can also meet them at Africa on a daily basis.
Outside of the Zoo Chantelle enjoys going to the beach and spending time with her two girls and Husband.
Customer Service Attendant
Kaylan started with the Zoo Crew in December 2014.Kaylan is excited to meet people from all around the world and working in such a happy environment.
Outside of the Zoo, Kaylan enjoys photography and Horse Riding.
Customer Service Attendant
Caitlin joined the Zoo Crew in September 2014. You will find Caitlin at Admissions greeting all our guests as they arrive for a big day.
Caitlin just loves everything about Birds and when not at work can be found visiting other Bird parks.
Customer Service Attendant
Monique started with the Zoo Crew in October 2014. Monique has fallen in love with our Koalas and is eager to share this passion with all of our guests. Monique is sure to keep the children on her tours amused as she has a background in childcare.
Outside of the Zoo, Monique enjoys snorkelling and Bike Riding.
Samara started with the Zoo Crew in April 2015. Samara will greet you with a smile at the Admissions area. Samara just loves our Tigers because of their amazing personality and nature.
Outside of the Zoo, Samara enjoys Netball, dance, and travelling.
Customer Service Attendant
Katelyn joined the Zoo Crew in November 2015. She is sure to greet you with a smile and help you have a ripper of a day. Having previously been a registered nurse in the USA, Katleyn is keen to enjoy our great Australian way of living.
Outside of the Zoo Katelyn enjoys taking her children to the beach and River.
With thousands of visitors from all over the world passing through the gates daily, all team members understand the importance of making a lasting impression to our patrons. A job at Australia Zoo is more than a vocation, it's a lifestyle - just ask any of our team members. Australia Zoo employees love animals and conservation, have an exceptional self-drive attitude towards work and of course, wear the world famous khaki uniforms with pride! You just have to walk around the Zoo to feel the electricity in the air. The atmosphere creates an exciting experience for all visitors and a dream workplace environment for all employees.
- Audio Visual
- Australia Zoo Wildlife Hospital
- Australia Zoo Wildlife Warriors
- Australiana Shop
- Big Cats
- Building Services
- Croc Lair
- Crocoseum Boutique
- Elephantasia Shop
- First Aid
- Food Court
- Graphic Design
- Grounds and Landscaping
- Group Bookings
- Human Resources
- Kids Zoo
- Native Mammals
- Rescue Team
- Retail Warehouse
- Roving Entertainment
- School Based Trainees
- Steve's Safari Shuttle
- Tour Desk
- Website Team
- Zoo Vets & Vet Nurse
Check out our Hall of Fame and Zoo Crew Legends